FAQ

1. When I enter the IMO of a vessel, an alert "Please Enter Valid IMO in numeric to Continue" is appearing. How to resolve it?

This portal is integrated with Indian Port Community System (PCS 1X). The vessels including container vessels are required to be registered with PCS 1X to make the online payment of Lightdues. If an alert, "Please Enter Valid IMO in numeric to Continue" is appearing, the users are requested to register / update their vessel profile with PCS 1X. For support to register / update the vessel profile with PCS 1X, please contact, support.ipcs@nic.in and pcssupport@portall.in

2. A container vessel which is already registered with PCS 1X, but while selecting the type of ship as Container, an alert "Please select valid type of Ship" is appearing. How to resolve it?

For registered container vessel, the "TEU" value is an essential requirement. The container vessels are required to provide "TEU" value while registering / updating their vessels with PCS1X to make the online payment. If an alert, "Please select valid type of ship" is appearing, the users are requested to register / update the "TEU" value of their vessel with PCS 1X. For support to register / update the vessel profile with PCS 1X, please contact, support.ipcs@nic.in and pcssupport@portall.in

3. After making payment, why the ILH receipt is not generating instantly?

This portal is integrated with Non Tax Receipt Portal (NTRP). Once the transaction is completed by the user, the status of the transaction will be fetched from the NTRP to this portal. The transaction made through corporate banking, the users bank will take at least T+2 working days to remit the amount to "Bharat Kosh". The ILH Receipt will be generated for the transactions with "SUCCESS" Status only. For any query or support regarding, payment gateway, please contact ntrp-helpdesk@gov.in

4. While making payment, the transaction was not completed. When I try to re-initiate the payment, an alert "Payment is under process" is appearing. How to resolve it?

Once the transaction is initiated by clicking "Make Payment", an Order ID will be generated in the portal. The status of transaction is being recognized from NTRP with this Order ID. This portal restricts the users to generate multiple Order IDs for the same vessel to avoid delay in generation of ILH receipt. Once the transaction is interrupted for any reason, the users are requested to wait for 24 hours to re-initiate the transaction for making online payment of Lightdues.

5. Why I am not able to make payment before validity of the earlier payment?

Once lightdues is paid, the same will valid for a period of 30 days. Portal restricts the user to make multiple payments within the validity of earlier payments to avoid refund cases. However, the user who made the earlier payment can make lightdues for the overstay period anytime during the validity of the earlier payment.